Ashley HomeStore — Furniture Store in Whitby

Reviews of Ashley HomeStore

• Hayden

  Added 2016.07.28

  ***Buyer Beware*** Don't purchase the "extended warranty!" When I purchased my furniture, I was sold on this extended warranty for 5 years. Usually I don't buy extended warranties but because of the money I was spending I thought better be safe then sorry. On the weekend, one of my cats was locked from basement and couldn't access their litter box. So they went on a couch and a chair. I went to the store to use my "extended warranty" the staff informed me that it was no problem! you paid for it and they will come out and clean your couch and chair at no cost and that if the stain remains or smell they will come back and replace the furniture! WOW! They gave me the phone number to call and to put through the claim. The woman at the call centre informed that once the dry cleaner comes out to clean the furniture, the work order would be closed and my warranty would be complete. If anything happens to my furniture in the future that it would be at my expense as the warranty would no longer be valid. If I knew this, I wouldn't have paid for the warranty considering what it cost! I would still shop at Ashley Home Furniture, but if your considering the warranty it would be worth it to save the money and spend it if something happens to the furniture down the road. I was sold on full coverage for 5 years on anything that happens during that time to the furniture, not a 1 time thing.
• Andrew

  Added 2015.10.07

  Buyer beware for any couches that are fabric. Purchased one and within 6 months (very limited wear, it was all piling. I even purchased Extended warranty which apparently covers wine spills according to the sales rep. When i called, they came and said it was not covered and to check my warranty coverage. I have had other couches for over 10 years that never looked as bad. Based on my experiences with customer care, i will not shop there anymore.
• Jose

  Added 2014.09.07

  We waited until we received our furniture before writing this review. We had a very positive experience with Ashley Home in Whitby. Gina spent time helping us select our furniture, without any sales pressure, which was appreciated. We were given a delivery date upon checkout. Other furniture stores have let us down when it comes to delivery promises. Ashley delivered when promised. Our furniture was unwrapped, set-up & packaging was taken away. When we contacted Ashley, after the sale, about a price match, they did so without any problem. We would definitely give them our repeat business. We are very happy customers.
• Nathan

  Added 2014.04.04

  After a horrible experience with the brick, I found myself at Ashley Home in Whitby. I am over the moon pleased with staff. Jordan and Amanda were awesome and fun. So happy to leave my money in a store that shows an interest in customer service. We will be returning soon for future purchases. Oh, my new bedroom suite is Exactly what I was looking for. Thanks guys, well done
• Jesse

  Added 2013.08.01

  Kathie and Ohan were incredibly knowledgeable and patient. We choose the best options for our home with their help and assistance. The entire process was tremendously painless and efficient. Can't wait to see our furniture in our new home. We'll continue to buy other things from here and recommend this location to our friends and family in the future. I'm so happy to call my house a home. Thank you so much for making this experience and memorable one.